Meraluna Logo 07 .-08. August 2021 Hildesheim

Voucher Redemption

What exactly is the voucher solution about?

The federal government's decision on a voucher regulation stipulates that all festival goers who purchased an admission ticket for the M'era Luna Festival 2020 before March 8, 2020, which was canceled due to the coronavirus pandemic, will receive a voucher from us instead of a refund of the admission price.

What advantages does the voucher solution hold for you and for us?

With the voucher solution, organizers are protected from impending insolvency by giving them the leeway they need to survive beyond the coronavirus crisis and thus meet customer requirements.

Do I really need to send you my original tickets if I want to exchange my tickets for a voucher?

Yes, you do - and ideally immediately after you have gone through our ticket platform - because at the very end, a return slip is generated automatically, which you simply have to print out. You should also absolutely make a copy of the front and back of your ticket for yourself for your records.

How long is the voucher valid?

In this case the legal requirements apply (as of May 2020). If you haven’t used your voucher (or only partly) until December 31, 2021 you’ll receive a pay out in the value of your voucher.

What is the latest date I can exchange my tickets into a voucher?

We ask that you make your decision and enter it into the platform at the latest by 26.07.2020 so we can begin processing them quickly.

In the event of an exchange, how long do I have to send the tickets in, in return for a voucher?

We recommend doing this as quickly as possible after you have completed your details on the ticket platform. The later you provide your information, the more time we need to process.
Therefore it is advisable that you complete the processes speedily.

What is the best way to send in my original tickets?

We highly recommend sending the original tickets with registered post - on the ticket platform we provide you with a return slip. You can also send us the original tickets without postal insurance, however it would be extremely unfortunate for you if the package is lost in the mail. We do not reimburse for the cost of postage.

How long will it take for me to receive my voucher?

Because we have to double-check all the data, it could take up to 12 weeks before the voucher is sent via email. However, it is a prerequisite that your details have been entered correctly on the ticket platform and that we have received the original tickets by post, otherwise you may have to wait longer. We therefore ask for your patience.

I want my money back, not a voucher or tickets for M'era Luna Festival 2021. Is that possible?

Yep, check this out

What about fees and postage costs?

The pre-booking fees which you paid when you bought your tickets will be added to the total value of your voucher, if you should decide for a voucher. There will be no further costs or fees added for the exchange of your tickets into a voucher.

At which events can I redeem my issued voucher?

You can use your voucher for almost all events that are currently on & on websites where our festivals are offered.

Can I also use my voucher to purchase tickets to the 2021 M'era Luna Festival?

Yes, but why not immediately transfer your tickets? Because pre-sale tickets for the 2021 M´era Luna Festival are limited.

Let’s say I decide on a voucher and use it, for example, for 3 separate concerts from FKP Scorpio Konzertproduktion GmbH. What happens when there is still voucher money left over? Will I get the difference refunded?

Every time you use your voucher to purchase a ticket with a price less than the total value of your voucher, you will be issued a new voucher with the remaining balance from us. (Yes, every time.)

Should you purchase a ticket that exceeds the value of your voucher, you can easily pay the difference using the common payment methods we offer.

How and where exactly can I redeem my voucher?

You can redeem your voucher without exception online at & on our festival’s websites. Unfortunately, an offline ticket purchase with the voucher is not possible at a ticket agency.