The federal government's decision on a voucher regulation stipulates that all festival goers who purchased an admission ticket for the M'era Luna Festival 2020 before March 8, 2020, which was canceled due to the coronavirus pandemic, will receive a voucher from us instead of a refund of the admission price.
With the voucher solution, organizers are protected from impending insolvency by giving them the leeway they need to survive beyond the coronavirus crisis and thus meet customer requirements.
Yes, you do - and ideally immediately after you have gone through our ticket platform - because at the very end, a return slip is generated automatically, which you simply have to print out. You should also absolutely make a copy of the front and back of your ticket for yourself for your records.
In this case the legal requirements apply (as of May 2020). If you haven’t used your voucher (or only partly) until December 31, 2021 you’ll receive a pay out in the value of your voucher.
We ask that you make your decision and enter it into the platform at the latest by 26.07.2020 so we can begin processing them quickly.
We highly recommend sending the original tickets with registered post - on the ticket platform we provide you with a return slip. You can also send us the original tickets without postal insurance, however it would be extremely unfortunate for you if the package is lost in the mail. We do not reimburse for the cost of postage.
Because we have to double-check all the data, it could take up to 12 weeks before the voucher is sent via email. However, it is a prerequisite that your details have been entered correctly on the ticket platform and that we have received the original tickets by post, otherwise you may have to wait longer. We therefore ask for your patience.
The pre-booking fees which you paid when you bought your tickets will be added to the total value of your voucher, if you should decide for a voucher. There will be no further costs or fees added for the exchange of your tickets into a voucher.
You can use your voucher for almost all events that are currently on www.fkpscorpio.com & on websites where our festivals are offered.
Every time you use your voucher to purchase a ticket with a price less than the total value of your voucher, you will be issued a new voucher with the remaining balance from us. (Yes, every time.)
Should you purchase a ticket that exceeds the value of your voucher, you can easily pay the difference using the common payment methods we offer.
You can redeem your voucher without exception online at www.fkpscorpio.com & on our festival’s websites. Unfortunately, an offline ticket purchase with the voucher is not possible at a ticket agency.