Yes, you do - and ideally immediately after you have gone through our ticket platform - because at the very end, a return slip is generated automatically, which you simply have to print out. You should also absolutely make a copy of the front and back of your ticket for yourself for your records.
We ask that you make your decision and enter it into the platform at the latest by 26.07.2020 so we can begin processing them quickly.
We highly recommend sending the original tickets with registered post - on the ticket platform we provide you with a return slip. You can also send us the original tickets without postal insurance, however it would be extremely unfortunate for you if the package is lost in the mail. We do not reimburse for the cost of postage.
You’ll get a full refund for additional products.